All massages are for therapeutic purposes only.
All clients must complete a consultation form prior to treatment and will receive a brief consultation as part of their treatment.
Treatments will only be conducted if therapist deems the treatment safe for the client to receive.
Immediate termination of the session will ensue if the customer engages in illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behavior.
If the session is terminated due to the customer’s inappropriate behavior, the customer is responsible for payment in full and his/her credit charge will be processed.
Cancellation is required at least 24 hours in advance for all clients. If you provide less than 24 hour notice or are a “No-Call, No-Show,” you will be responsible for the full appointment charge. This penalty fee must be paid within 30 days of the original appointment.
Although we strive to give you your entire session time, if you are late you will be entitled to receive only the amount remaining of your scheduled appointment. The massage therapist has the right to charge the client in FULL for said services.
Management reserves the right to cancel or reschedule appointments based on inclement weather or unforeseen circumstances. We commit to providing treatments within two weeks of the canceled treatment where possible.
We are unable to provide refunds for cancelled, same-day appointments.
Center Massage and/or the therapist has the right to cancel a treatment without notice if the client is intoxicated or inebriated.
Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.
Every client must complete an intake form prior to receiving treatment.
By signing the Intake forms, clients are giving BES Natural Solutions permission to hold records and data concerning the person.
All intake and treatment notes will be kept securely on file.
Personal information will not be shared with any third party.
CLIENTS WHO ARE MINORS
Clients under 18 years of age must be accompanied by an adult.
The adult must give permission for the treatment to be performed, along with co-signing the Intake form.
The adult must be present in the room throughout the treatment.
If a client wishes to make a complaint, please email firstname.lastname@example.org
Complaints must include the date, location of the incident, the full name of the complainant, details of the complaint and a desired outcome.
All complaints will be taken very seriously and a response will be provided within 30 days.