Returns and Cancellation Policies
First and foremost, we want to thank you from the bottom of our hearts for being a part of the Center Massage family! Trusting us to care for you and help you relax and heal in a safe and comfortable environment is our utmost priority!
Center Massage’s intent is for each client to be 100% satisfied with our services and products. Returns and refunds are limited to the following situations:
1. Services rendered cannot be refunded
2. A full refund is given if you cancel at least 24 hours prior to appointment. We may charge your credit card for appointments that are not canceled at least 24 hours prior to the appointment date & time.
You can either cancel your appointment online at www.CenterMassage.co by signing into your account, or call/text 484-938-8343.
*Cancellations within 24 hours of your appointment time result in a $40 cancellation fee. You will have to call/text 484-938-8343 to cancel.
3. No refunds will be made for a no show of any reservation.
*Clients that do not show up for their appointment (No Show) will be charged the full amount of their session. Any cancellation/no show fees incurred must be paid before client's next appointment. If you have an active membership, one of your credits will be used.
4. We will gladly refund or exchange unused products, if you return the product with receipt within 7 days of purchase. Products can only be refunded if unused and in its original packaging.
5. For online order returns, shipping charges will not be refunded. It is your responsibility to pay and arrange for shipping the product back to us if you are returning an online purchase.
6. Gift card orders are not exchangeable nor refundable. Gift cards cannot be used to purchase another gift certificate or card. Gift card or certificate must be presented at the time of redemption. Center Massage is not responsible for lost or stolen gift cards or certificates. Gift cards and certificates cannot be redeemed for cash. Center Massage gift cards and certificates do not ever expire. However, because we frequently update the services and packages offered, after one year, gift certificates are redeemable only for the dollar value originally purchased.
*We accept cash, checks, and all major credit cards. There will be a $35.00 fee for Returned Checks.
Please contact us at 484-938-8343 or email us at firstname.lastname@example.org should you have any questions regarding our refund policy.
Thank you for your understanding and support!